Wrong product signature error

Wrong product signature error

Wrong Product Signature" Error: Troubleshooting Guide

When encountering the "Wrong Product Signature" error while trying to connect to a Parklio barrier, the issue could stem from two common scenarios. Follow the steps below to resolve the problem.

Scenario 1: Error Occurs on Initial Connection

If this error appears the first time you attempt to connect to the barrier, it is likely due to a programming error in the barrier name.

Solution:

  • Contact Parklio Support immediately.
  • The support team will assist in correcting the issue remotely or provide a replacement electronic box if necessary.

Scenario 2: Error Occurs After the Barrier Has Been in Use

If the barrier has already been operational and this error occurs after a service or similar event, it is usually due to outdated cache files in the Parklio App.

Solution:

  1. Clear Cache Files:

    • Navigate to your device settings and clear the cache for the Parklio App.

  2. Re-add the Barrier:

    • Delete the barrier from the Parklio App.
    • Add the barrier again as a new product.


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