Wrong Product Signature Error - Troubleshooting Guide
If you encounter the “Wrong Product Signature” error while trying to connect to a Parklio Barrier, the issue is usually caused by one of two common scenarios. Follow the steps below to resolve it.
Scenario 1: Error Occurs on Initial Connection
If this error appears the first time you try to connect to the Barrier, it is most likely caused by a programming error in the Barrier name.
Solution:
- Contact Parklio Support immediately.
- The support team will assist in correcting the issue remotely or provide a replacement electronic box if necessary.
Scenario 2: Error Occurs After the Barrier Has Been in Use
If the Barrier has already been operational and this error occurs after a service or similar event, it is usually due to outdated cache files in the Parklio App.
Solution:
Clear Cache Files:
- Navigate to your device settings and clear the cache for the Parklio App.
Re-add the Barrier:
- Delete the Barrier from the Parklio App.
- Add the Barrier again as a new product.
See the photo below showing the "Wrong product signature" error in the Parklio Connect app:
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