If you encounter the “Wrong Product Signature” error while trying to connect to a Parklio Barrier, the issue is usually caused by one of two common scenarios. Follow the steps below to resolve it.

Scenario 1: Error Occurs on Initial Connection

If this error appears the first time you try to connect to the Barrier, it is most likely caused by a programming error in the Barrier name.

Solution:

• Contact Parklio Support immediately.
• The support team will assist in correcting the issue remotely or provide a replacement electronic box if necessary.

Scenario 2: Error Occurs After the Barrier Has Been in Use

If the Barrier has already been operational and this error occurs after a service or similar event, it is usually due to outdated cache files in the Parklio App.

Solution:

1. Clear Cache Files:

   • Navigate to your device settings and clear the cache for the Parklio App.

2. Re-add the Barrier:

   • Delete the Barrier from the Parklio App.
   • Add the Barrier again as a new product.
     

See the photo below showing the "Wrong product signature" error in the Parklio Connect app:

https://file.parklio.co/file/ol1n0942f643b744d444a9cff935cbe46a416