What to Do

1. Check the LED Indicator

1. The client should check the LED light status on the Barrier according to the official instructions available here: https://support.parklio.com/portal/en/kb/articles/how-to-check-error-on-barrier

1. The LED signal helps identify the type of hardware error and speeds up troubleshooting.

2. Contact Parklio Support

The client should send the following to the Parklio support team:

• A short video of the Barrier during and after reset as described in: https://support.parklio.com/portal/en/kb/articles/how-to-check-error-on-barrier

• Clear description of the problem

Providing detailed information allows the support team to diagnose the issue faster and offer the appropriate solution.