Parklio Gateway
Gateway server code: 106
This error can occur when a Gateway is already associated with one account, and the client attempts to add it to another account. To avoid this, it is important to follow the proper steps to remove the Gateway from the initial account in the Parklio ...
Mounting Ethernet connector for Gateway
For optimal performance, it is recommended to use an Ethernet cable with a minimum Cat5e rating. If your Parklio Gateway is equipped with a SIM card, the Ethernet connection is optional. Parklio can embed a SIM card into the Gateway, enabling a ...
Adding Gateway - Server Code: 6
When you are trying to add Gateway to PMS account and you get error: Whoops - Resource not found or no permissions. Server code: 6. That means your Gateway is not online, there is no valid internet connection and in that case your LED lights will ...
Gateway update
All the new Gateways from 2023 year should have automatic update. If your Gateway is working properly you don't have to worry about future updates. In case there are problems with Gateway please search our Knowledge base for answer or contact Parklio ...
Gateway installation guide - pole mount
The gateway is mounted to a pole via a single hose clamp. The gateway comes with a clamp holder and four M4 screws for installing a hose clamp carrier to the gateway. Step 1 Position the pole mount holder so that the holes of the pole mount holder ...
Gateway installation guide - wall mount
Good placement of the Gateway is very important for correct system functionality. Try to position the gateway as close to the products as possible. Do not place the Gateway in an enclosed area such as a closet, cabinet, attic, office or garage if the ...
Gateway technical specifications
Input Voltage 85 VAC - 264 VAC 120 VDC - 370 VDC Frequency 47 Hz - 440 Hz AC Current (Typ.) 0.35 A / 230 VAC (1) Inrush current 40 A / 230 VAC Working temperature range -20 °C - +60 °C Working humidity Up to 90% RH Operating altitude 1000 m Ingress ...
Gateway ID and password
On the Gateway back side there is a sticker with the gateway UUID (Unique ID / Serial Number) identifying the gateway. Please keep this in mind, the serial number is used when adding the gateway to the user account and when accessing the gateway web ...
Gateway signal for barrier
For normal functioning, the signal between Gateway and the Barrier should be at least -80 dBm when car is not over barrier. When car is over barrier it is considered as object and it is normal that barriers have low signal due to obstacle.
Client cannot find Gateway inside the App
When all the LED lights are on and you have to add Gateway to App, press the Reset button shortly on Gateway and refresh the list of devices inside the App. Gateway will show on the list for approximately 60 seconds. That is the window in which you ...
Client erased Gateway from App
If you erased Gateway from App and you want to add it again follow next procedure: Reset Gateway manually by clicking shortly on Reset button on Gateway Al light should make short blink Go to application, enter parking lot and add Gateway again
Gateway cannot connect to web interface
If your Gateway can not connect to web interface please try next procedure: Check the Gateway IP address Clear Cache memory and try to connect Reboot Gateway
Network with firewall
If the network has a firewall enabled you may need to enable the gateway to access the remote hosts it needs. The list of services is provided below: HOST PROTOCOL / SERVICE PORTS api.parklio.com TCP / HTTPS 443, 80 www.google.com TCP / HTTPS 443, 80 ...
Timeout error
In case the client gets an error: Authentication Error java.util.concurrent.ExecutionException: com.android.volley.TimeoutError The client should check if the Gateway is connected properly and check his network connection to the Gateway.
Gateway LED lights description
All LEDs will have these states: On Off Blinking Flash In blinking state the LED will toggle on and off with a frequency of 0.5Hz. Flash is used to notify some sort of activity, it is accomplished by inverting the LED state for a very short period. ...
Connecting to Gateway interface
To access the web interface of the product, simply use a browser to connect to http://ipAddress:8765 (http://ipaddress:8443 is also available for 2.0.8 firmware) , where ipAddress is the gateways IP address. When logging in to the gateway interface ...
Sending Gateway logs to support
On web interface of Gateway you can find events and send diagnostics logs. When you connect on Gateway interface you will see screen: On Advanced setting page you will see this screen: Check logs like on next picture, save and reboot Gateway: Next ...