Parklio Barrier
Manually updating firmware on barrier
In case firmware update is not working for some reason it is possible to manually update firmware version on. Please read pdf in attachment and in case you don't understand steps, please contact support@parklio.com Also in attachment you can find ...
How to Replace the Electronic Box in Your Parklio Barrier
If you need to replace the electronic box inside your Parklio Barrier, follow the step-by-step video guide available at the link below: ? Watch the Video Guide Important Notes: The video demonstrates the disassembly process only. To install the new ...
Wrong product signature error
Wrong Product Signature" Error: Troubleshooting Guide When encountering the "Wrong Product Signature" error while trying to connect to a Parklio barrier, the issue could stem from two common scenarios. Follow the steps below to resolve the problem. ...
New Battery Update for Parklio™ Barrier – Starting December 2024
Starting December 2024, the Parklio™ Barrier will feature a cutting-edge battery system with the following enhancements: Key Updates: Integrated Charging Connection The new battery pack eliminates the separate charger input. Chargers will now connect ...
Can multiple Barriers be controlled at the same time?
Yes, multiple barriers can be controlled to lower and extend simultaneously. Currently, this functionality is available through the I/O Board accessory. In the future, this feature will also be integrated into the Parklio App, allowing for seamless ...
Troubleshooting Guide: Understanding Parklio Barrier LED Indicator
The Parklio Barrier is designed to diagnose and display most errors autonomously. Located on the front side of the electronic box is a reset button with an integrated LED light. Normal Operation: The LED light remains off when the barrier is ...
Car on top
Every barrier is equipped with laser sensor on front side of barrier's cover and it has function to detect car on top of barrier. If the Barrier detects that the vehicle is parked too close to or above the Barrier, the message CAR ON TOP will be ...
Invalid Token error
If you get Invalid Token error while connecting to Parklio barrier, try to log out from Parklio Connect App and log in again. If logging has not fixed this error problem is probably in Bluetooth antenna and cover should be replaced.
How to convert battery powered barrier to AC model
To successfully convert a battery powered barrier to ac model, three items are needed: Electronics for the barrier ( the electronic box is different for the standard and ac model) HDR-60-12 power supply DC cable and connector
Barrier's battery voltages
Below is a list of voltages and percentages for the Parklio battery: Voltage (mV) Percentage 6200 0 % 6600 10 % 6850 20 % 7000 30 % 7150 40 % 7300 50 % 7450 60 % 7650 70 % 7750 80 % 7925 90 % 8075 100 %
High boot count
In the case of a high boot count, the barrier needs to be fully reset by disconnecting the battery and covering the solar panel for 1 minute. After that, the user should recheck the telemetry in order to see if the problem reappears. If the problem ...
Tube installation for Barrier
Please find instructional video for installing new motor tube: https://drive.google.com/file/d/1s1ZjbCFDdcJoJa4rq4IOGOK5bNjDTD_Q/view In this video, only the disassembly process is demonstrated. To reassemble, simply follow the steps in reverse ...
Write_Characteristic_Error
Is a more detailed error during key exchange. Mostly, it happens when Bluetooth gets an error. Most frequently, it is caused by a weak battery or a defective or badly connected antenna. A bad Bluetooth signal may also be the cause of this error.
Weak Bluetooth signal
If the barrier can only be operated from a short distance, deliver a photo of the antenna. Clean the laser with a non-abrasive cleaning solution and try again. You can create ticket on our support page or directly contact support@parklio.com
Barrier operates too slow
If the barrier goes too slowly, charge the battery; if that does not help, update the barrier firmware through the barrier settings: Connect to Barrier Go to Settings Put mobile phone on the Barrier case Click update firmware if the Update link ...
Barrier connection for the first time
Ensure that the battery is fully charged. Devices come with a battery charged to 20% due to transportation legislation and optimum cold storage values. When the device battery is connected to the barrier, the LED should blink with a green light. ...
Key exchange error
SCAN_FAILED_DEVICE_NOT_FOUND The phone was not able to find the device during a rescan. This might go away by simply retrying again. If not, ensure that the device is properly connected. Also ensure that the device has the LOCATION PERMISSIONS needed ...
Battery loses power quickly
If battery is losing power quickly ( for example it last one week with regular usage) there could be few issues to resolve Battery is damaged - You can check that by putting battery on charger and see if LED light on battery is acting normal, LED is ...
How to reset Barrier
To perform reset of Barrier please follow next steps: Open cover with solar panel using key Inside there are two boxes, electronic box and battery On electronic box there is reset button Press reset button until LED light on button shows up and then ...
Error list for LED light on barrier
If you are experiencing troubleshooting during usage of barrier you can check LED light on electronic box which can give you description of hardware problem if there is any. LED light will blink in certain sequence and you can find explanation in ...
Condensation/water inside solar panel
On some of the barriers it is possible for condensation to form due to differences in outside temperature. Condensation is not interfering with work of solar panel or barrier so it is not necessary to change panel or whole cover. Our production team ...
Telemetry report for Barrier
In certain situations where the issue cannot be resolved through standard troubleshooting, you may need to provide a telemetry report for the Barrier to the support team. Follow the steps below to generate and send the telemetry report: Connect to ...
Barrier is jammed
If your barrier is jammed there could be multiple reasons and solutions. First check if your barrier is hit, there could be deformations in safety pin and arch and in that case only installing new parts can resolve situation. Also if you barrier is ...
Range of Bluetooth for Barriers
The barrier uses Bluetooth Low Energy to communicate with your smartphone. Typical range is 100 metres but in normal urban conditions it ranges around 30 m - 50 m.
Parklio barrier batteries
There are two types of batteries for Parklio barrier: 1. Normal - single capacity battery 7.4 V nominal, 3200mAh, 23.7Wh 2. Double capacity battery 7.4 V nominal, 6400mAh, 47.4Wh
How to solve dirty sensor error
After cleaning the device sensor, the device sensor does not automatically change the state since the laser is only triggered by environmental changes to preserve battery life. Steps to remove the error: Remove any obstruction on the laser Clean the ...
Adding Keyfob to Barrier
Before adding keyfob enable Bluetooth, location and internet access on mobile phone. To add new keyfob follow next procedure: 1. Connect to barrier 2. In settings click Add keyfob options 3. Press and hold button on receiver until LED light on top of ...
How to install Extensions for barrier?
On the pictures you can see how to install extension on barrier. When you order an extension along with a barrier, the barrier will already have pre-drilled holes, allowing you to simply screw in the extension. If you order extension afterward, there ...
LED is on all the time - Older version of barrier
If the LED light is constantly green, it likely indicates a hardware issue, preventing the barrier from functioning properly until the problem is resolved. There is usually problem with motor tube or cover, which contains solar panel, sensor etc. ...
LED light blinking twice in sequnce
If LED light on reset button blinking twice in row that means accelerometer cable was probably disconnected. This happens during inserting safety pin because user lift motor tube too high and cable inside tube disconnects. This problem is highlighted ...
Adding Barrier to Connect app
To add barrier to Connect App: 1. Turn on Location, Bluetooth and mobile data 2. Open App 3. Press + in top right corner 4. Tap on barrier you want to add 5. Barrier will connect and will be visible in My Parklios
Safety pin - Angel of colision
The safety pin is a crucial element in reducing potential damage, but it is important to note that its mechanism is primarily designed for direct (frontal / normal to the name plate) impacts. The effectiveness varies on the angle and is greatly ...
Auto-close feature
Auto-close mode for barriers operates in the following sequence: Barrier Lowers: Once the system is triggered, the barrier lowers to allow vehicle access. Car Parks: The vehicle parks, positioning itself over the sensor. Car Stays Over the Sensor for ...
Blocked keys in Connect App
When user of shared keys delete barrier from their App shared key will automatically become blocked on Admin App. Users should exit App or disconnect from Barrier, not delete it
Keyfob battery change - Barrier
Please watch video on this link: https://drive.google.com/file/d/1E2COe2Cf0fc9YfWmZMvF6YBJ6BjgMHOJ/view?usp=sharing It is important to use something sharp as scalpel.
Battery not responding
If LED light on Parklio barrier battery is not lighting, there are two solutions: 1. Battery is fully charged 2. Battery is damaged and needs to be replaced Best way to check this is to connect battery to barrier and check battery status in settings.