Telemetry report for Barrier
In certain situations where the issue cannot be resolved through standard troubleshooting, you may need to provide a telemetry report for the Barrier to the support team. Follow the steps below to generate and send the telemetry report:
Connect to the Barrier via the App
Use the Parklio App to establish a connection with the Barrier.
Navigate to the "About" Section
Once connected, open the About section within the app.
Locate and Download the Telemetry Report
On the "About" screen, you will see the telemetry information along with an option to download the report.
Tap the download option to save the telemetry report.
Send the Telemetry Report to Support
Email the downloaded telemetry report to support@parklio.com for further assistance.
Providing the telemetry report helps the support team analyze the issue more effectively and provide a tailored solution.
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