Shared key problem - CAN’T LOGIN OR NO KEY

Shared key problem - CAN’T LOGIN OR NO KEY

Determine to whom the digital key was sent and from where:

  • Connect users:

    • Click on the device of the Shared Key.

    • Click on the Options icon in the top right corner.

    • Click on the Shared digital keys link.

    • Check if the key is shared in the Invitation (or Shared Digital Keys .tabs at the bottom of the screen (check if the email address is correct)

    • If the email is on the Shared Digital Key list, it means the user got it (account exists, and the key can be found in the Shared Key tab on the main screen of his Connect app)

    • If the email is on the Invitation list it means the user needs to create the account.

  • PMS users:

    • On the parking lot navigation item Shared Access

    • Check if the key is shared in the Pending Access or Shared Keys tab.  

    • If the email is on the Shared Keys tab list, it means the user got it (account exists, and the key can be found in the Shared Key tab on the main screen of his Connect app)

    • If the email is on the Pending Access list it means the user needs to create the account.

  • If the key is in one of the lists the problem is with the end-user:

    • The User should get an info email about the Shared key (check in the spam if not in inbox)

    • User should install the app

    • The User should create an account by clicking the Sign up link.

    • He should enter the mail to which he was invited and set up a password.

    • After that, he will get the verification email with a link. 

    • After he verifies the account with the link in the email he can login and use the shared key in the Connect app

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