Sending Gateway Logs to Support
On the web interface of the Gateway, you can view events and send diagnostic logs. When you connect to the Gateway interface, you will see the following screen:
On Advanced setting page you will see this screen:
Check logs like on next picture, save and reboot Gateway:
Next time when Gateway goes out or experience the troubles in work connect to interface and download diagnostics logs.
IMPORTANT: Do not change name of file you have downloaded otherwise we won't be able to read it.
This will enable us to understand Gateway problem and resolve it ASAP.