If the standard firmware update is not working for any reason, you can update the firmware manually using your mobile phone.
This manual process requires:
The Manual Firmware Update PDF (attached)
The latest firmware ZIP file (attached or downloadable via link) https://drive.google.com/file/d/1ry_6fUC5iHFxQZxTTeeCltjWbd0rS4dt/view?usp=drive_link
Please follow the step-by-step instructions in the PDF attachment.
Download the latest firmware ZIP file to your mobile phone. This is the file that will be used during the manual firmware update process.
Important: Do not unzip or modify the file unless the PDF specifically instructs you to do so. Use the file exactly as provided.
When contacting support, please include:
Device model / product name
Current firmware version (if available)
Phone model + OS version (iOS/Android)
A short description of what happens (and screenshots if possible)