This error can occur when a Gateway is already associated with one account, and the client attempts to add it to another account. To avoid this, it is important to follow the proper steps to remove the Gateway from the initial account in the Parklio PMS (Parking Management System) before attempting to add it to another account.

Common Causes

1. Existing Account Association

   • The Gateway is still linked to a previous account.
   • The proper deletion process from Parklio PMS has not been followed.

2. Deletion of Parking Zone or Lot Without Gateway Removal

   • If the client deletes a parking zone or parking lot without first deleting the Gateway, the system will encounter errors.

Resolution Steps

To resolve this issue, follow these steps:

1. Properly Delete the Gateway

   • Navigate to the Parklio PMS platform.
   • Ensure the Gateway is deleted from its current association.

2. Add Gateway to New Account

   • Once the Gateway is properly removed, it can be added to a new account without errors.

3. Avoid Premature Deletion

   • Always delete the Gateway before removing the associated parking zone or lot.

Best Practices

• Always verify the Gateway’s status before making changes to parking zones or lots.
• Follow the recommended sequence of deletion to avoid errors and ensure a smooth transition.
• Contact Parklio Support for assistance if issues persist.

This structured approach ensures clarity and highlights the steps to prevent and resolve the Gateway addition error.